Last Updated: September 19, 2026
We are here to help with any question about your order, our products, or our policies. Please reach out using the method that is most convenient for you.
Customer Service
Email: info@appliancedirectshop.sbs
Phone: +1 304-920-4748
Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time
We aim to respond to all emails within one business day. If you call outside our service hours, please leave a voicemail with your order number and a brief description of your question. We will return your call on the next business day.
Mailing Address
Appliancedirectshop
4099 Anawalt Ridge Road
Anawalt, WV 24808
United States
Please note that this address is our administrative and returns processing facility. We do not operate a retail storefront at this location, and walk-in visits are not available.
Contact Form
A contact form is available at the bottom of this page. You may use that form to send us a message directly from the website. Please include your order number if your inquiry relates to a specific purchase, as this helps us locate your order more quickly.
What to Include in Your Message
To help us assist you efficiently, please include:
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Your order number (if applicable);
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The email address used to place the order;
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A clear description of your question or issue;
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Photographs if you are reporting a damaged or incorrect item.
Response Times
| Inquiry Type | Typical Response Time |
|---|---|
| Order status / tracking | Within 4 business hours |
| Returns and refunds | Within 1 business day |
| Product questions | Within 1 business day |
| Privacy requests (CCPA/GDPR) | Within 45 days (CCPA) / 30 days (GDPR) |
Business Information
Legal entity name: Appliancedirectshop
Website: https://appliancedirectshop.sbs/
Merchant name as registered with Google Merchant Center: Appliancedirectshop
Social Media
We do not currently maintain social media accounts for customer service. All inquiries should be directed to the email address or phone number listed above.