Last Updated: September 19, 2026
Appliancedirectshop ships orders from our facility at 4099 Anawalt Ridge Road, Anawalt, WV 24808, United States. This page explains how we handle processing, delivery, and shipping costs for customers in the United States and Canada.
Order Processing
Orders placed before 2:00 PM Eastern Time on a business day are usually processed the same day. Orders received after that time, on weekends, or on federal holidays are processed on the next business day. Our standard processing window is 1 to 2 business days after payment is confirmed. During busy periods, processing may take one extra business day. If that happens, we will email you to let you know.
Where We Ship
We currently ship to the contiguous United States (48 states) and Canada. We do not deliver to Alaska, Hawaii, United States territories, or any other international destination. If you enter an address outside our service area at checkout, the order will not go through.
Delivery Timeframes
Once your order leaves our facility, delivery is handled by USPS, UPS, or FedEx. The carrier we use depends on your location and the size of the package. You will receive a tracking number by email as soon as the label is created.
| Destination | Estimated Delivery After Processing |
|---|---|
| Contiguous United States | 3 to 5 business days |
| Canada | 5 to 7 business days |
These estimates come from the carriers and do not include weekends or holidays. Weather, carrier volume, and customs clearance for Canadian orders can cause delays that are outside our control. If a delay happens, we will help you track the package and work with the carrier to resolve it.
Shipping Costs
Shipping is free on every order to the contiguous United States and Canada. There are no handling fees, fuel surcharges, or remote-area fees added at checkout. The price you see at checkout is the final amount for shipping.
Customs and Duties for Canadian Orders
For orders shipping to Canada, any customs duties, import taxes, or brokerage fees charged by Canadian authorities are the responsibility of the recipient. Appliancedirectshop does not collect these fees at checkout and cannot predict their exact amount. If you have questions about potential customs charges, please contact your local customs office before placing an order.
Tracking Your Order
You will receive an email with a tracking link once your package is in transit. You can also contact us at info@appliancedirectshop.sbs or call +1 304-920-4748 during our service hours (Monday – Friday, 9:00 AM – 6:00 PM Eastern Time) for help.
Lost or Delayed Shipments
If tracking shows no movement for more than five business days, or if your package is marked delivered but you have not received it, please contact us within 30 days of the estimated delivery date. We will open a trace with the carrier and, where appropriate, arrange a replacement or refund according to our Return & Refund Policy.
Address Accuracy
Please check your shipping address carefully at checkout. We cannot redirect packages once they are with the carrier. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. A reshipping fee may apply in that specific case.