Last Updated: September 19, 2026

We want you to be satisfied with your purchase from Appliancedirectshop. If you change your mind or are not happy with your order, this policy explains how to return items and how refunds are handled.

30-Day Return Window

You may return any item purchased from us within 30 calendar days from the date of delivery as confirmed by the carrier’s tracking record. Returns started after this 30-day period cannot be accepted.

This window applies to all products sold on our website. Returns are accepted for any reason, including change of mind, as long as the item meets the return conditions below. We do not limit returns to defective merchandise only.

Return Conditions

To receive a full refund, returned items must be:

  • Unused and in the same condition you received them;
  • In the original packaging, including all accessories, manuals, and inserts;
  • Accompanied by proof of purchase (order number or confirmation email).

Items that show signs of use, installation, or damage after delivery may receive a partial refund or be declined, at our reasonable discretion.

How to Start a Return

Contact us at info@appliancedirectshop.sbs with your order number and the reason for return. We will respond within one business day with a prepaid return label and instructions. You may also call +1 304-920-4748 during our service hours (Monday – Friday, 9:00 AM – 6:00 PM Eastern Time).

Return Shipping Costs

Return shipping is free for customers in both the United States and Canada. We provide a prepaid shipping label with every approved return. There are no restocking fees of any kind.

For Canadian customers, we will issue a prepaid return label by email whenever possible. If a prepaid label cannot be issued for your specific location, we will reimburse your return shipping cost after we receive the returned item, up to the amount of the original outbound shipping cost.

Return Address

Send authorized returns to:

Appliancedirectshop
4099 Anawalt Ridge Road
Anawalt, WV 24808
United States

Do not ship returns to any other address, and do not return items without first getting a return authorization. Unauthorized returns may be refused.

Refund Processing

Once your return arrives at our facility, our team inspects the item within 1 to 2 business days to confirm it meets the return conditions above. After inspection, we issue the refund to your original payment method. Please allow 7 to 10 business days for the refund to appear on your statement. This timeframe is set by your bank or card issuer, not by Appliancedirectshop.

If you paid with PayPal, the refund goes back to your PayPal balance, usually within 3 to 5 business days after we process it.

Exchanges

We do not offer direct exchanges at this time. If you want a different item, please return the original purchase for a refund and place a new order. This keeps the process simple and gives you the most accurate inventory information.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you. For large appliances that require freight delivery, we may arrange a carrier pickup instead of asking you to ship the item back. In all cases, you will not pay return shipping for damaged or incorrect items.